Refund Policy for Graphix Genie
Last Updated: 1st April 2025
At Graphix Genie, we strive to provide high-quality digital templates and services to our customers. We understand that there may be instances where a refund is necessary, and we have established this policy to ensure a fair and transparent process for all our users.
1. Refund Eligibility
We offer a strict 7-day refund policy for all new subscriptions.
To be eligible for a refund, you must submit your refund request within 7 days of the initial purchase date.
Refund requests submitted after the 7-day period will not be considered, regardless of circumstances.
2. How to Request a Refund
To request a refund, you must email support@thegoldpixelstudio.com or contact the seller partner who facilitated your subscription purchase.
Your refund request must be submitted within 7 days of the purchase date.
Please include the following information in your refund request:
Your full name
The email address associated with your account
Order number or transaction ID
Reason for requesting a refund
3. Refund Process
Once we receive your refund request, we will review it within 2 business days.
If your refund request is approved, we will process the refund within 10 business days of the initial request.
Refunds will be issued to the original payment method used for the purchase.
Please note that nominal platform fees levied by the payment platform may be deducted from the refund amount. We will communicate details of any such deductions via email.
Once a refund is processed, your access to Graphix Genie will be immediately terminated.
4. Non-Refundable Items and Circumstances
Subscriptions are non-refundable after the initial 7-day refund period has elapsed.
We reserve the right to deny refunds in cases of suspected fraud or abuse of the refund policy.
Refunds will not be issued for the following reasons:
You have changed your mind about the subscription after the 7-day period
You have already extensively used the service or downloaded a significant number of templates
You are unsatisfied with the service but have not contacted our support team for assistance within the 7-day period
You have violated our Terms and Conditions
5. Lifetime Subscriptions
Lifetime subscriptions are subject to the same 7-day refund policy as other subscription types.
After the 7-day refund period, lifetime subscriptions are non-refundable.
In the event of service discontinuation, lifetime subscribers will be provided a 90-day period to download all available templates for future use, as outlined in our Terms and Conditions.
6. Fair Usage Policy
A fair use policy of 100 downloads per day is in effect for all subscriptions.
We reserve the right to cancel any account and subscription instantly if we notice unusual download patterns over extended periods or any activity that suggests automated or systematic downloading.
In cases where an account is cancelled due to violation of the fair usage policy, no refund will be provided.
7. Customer Support
If you experience any issues with our service, please contact our customer support team at support@thegoldpixelstudio.com before requesting a refund.
Our team is committed to resolving any problems you may encounter and ensuring your satisfaction with our service.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time without prior notice.
Any changes to this policy will be effective immediately upon posting on our website.
It is your responsibility to review this policy periodically for any updates or changes.
9. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: support@thegoldpixelstudio.com
We are committed to fair and transparent business practices and will address any inquiries promptly and professionally.
